Frequently Asked Questions

When your credits are depleted, you won't be able to perform operations that consume credits, such as generating or editing slides. File exports, including PDF and PowerPoint, do not consume credits, but export quotas (PDF per export, PPTX per page) and plan limits still apply.

Subscription credits reset on your cycle date and do not roll over. However, bonus credits (from sign-up, referrals, etc.) never expire and remain in your account indefinitely.

Click on your avatar in the top-right corner and select "Usage" from the dropdown menu. You'll see your current balance (subscription + bonus credits) and a detailed history of all credit transactions.

We offer a 7-day refund guarantee for first-time subscribers, provided that during those 7 days you have not (a) consumed any credits or (b) used any feature, model, template, or export option that is exclusive to Pro/Max plans. Refunds are issued net of non-refundable payment processor fees (typically around 3%–5%), or — at your option — as full-value account credits with no fee deduction. Email [email protected] to start. See Section 4 of our Terms of Use for the full policy.

Go to Settings > Billing > Cancel Plan. Your access will continue until the end of your current billing period. You won't be charged again, and you can resubscribe at any time.

No, unused subscription credits are not refundable upon cancellation. However, you can continue using them until your current billing period ends. Bonus credits remain in your account and can be used even after cancellation.

Free users can upload PDF files up to 10MB each. Pro and Max users can upload up to 50MB per file. For multi-file uploads, Pro supports up to 5 files and 200 total pages; Max supports up to 20 files and 300 total pages.

PDF parsing can fail for several reasons: 1) The file is corrupted or password-protected, 2) The PDF contains only scanned images that are difficult to parse, 3) Network timeout during processing. Try re-uploading or contact support if the issue persists.

Yes! We offer two PPTX export options: Image PPTX (each slide as a full-page picture, ideal for stable presenting) and Editable PPTX (Pro/Max, text and elements fully editable). The editable version can be modified in Microsoft PowerPoint, Google Slides, or any compatible presentation software. You can also pick exactly which pages to export.

The free PDF-to-editable-PPTX tool on our homepage has its own page quota, separate from in-app export quotas: Free users get 5 pages per month (counted by the pages of the PDF you convert), Pro users get 120 pages, and Max users are unlimited. Signing in is required. If your PDF has more pages than your remaining quota, the conversion still runs — only the first pages within your quota are converted and exported, and you will see a notice during conversion.

Image quality depends on the source PDF. If the original PDF contains low-resolution images, they will appear blurry when scaled up. For best results, use PDFs with high-resolution figures (300 DPI or higher).

Yes, we take security seriously. All data is encrypted in transit (HTTPS) and at rest. We use industry-standard cloud providers for storage. Please review our Privacy Policy for details on data handling.

Go to Settings > Account > Delete Account. You'll need to type "DELETE" to confirm. This action is irreversible and will permanently remove all your data, presentations, and account information.

Yes, you can use Tosea.ai for commercial presentations, business reports, and professional content. All generated content belongs to you. Please ensure you have the rights to use any source materials you upload.